Processing Time : 6-7 days
All vinyl records are brand new and ordered directly from the producing company.
For any product issues, please inform us within 2 days upon receipt of product. Return and exchange of item will take 12-15 working days.
Please settle payment within 48 hours after order is placed and send a photo or screenshot of your payment receipt via email - firstname.lastname@example.org
Kindly include your name and order number so we can record your payment accordingly.
Methods of Payment
We accept the following modes of payment : Bank Transfer, Gcash, Paypal, LBC, Western Union, and Palawan Express
*payment details will be indicated upon checkout.
Please see the chart below for complete shipping information.
*shipping time excludes weekends and holidays
|| Own Rider
At checkout, we will provide you with the total shipping fee for your order, which will be based on your order's total weight.
For international shipping, please see shipping rates here.
Once shipped, you will receive the tracking number via email and the courier's tracking website so you can track the status of your shipment.
- Please be advised that payment is strictly non-refundable for any shipping delays.
- Shipping time may change without prior notice due to unforeseen circumstances.
- Some areas might be out of JRS' delivery area. For uncovered areas, this will be shipped to the nearest JRS branch for pick-up. We will send a text message in any case that your order falls under this category.
To maintain the quality of our products, we do not allow returns or exchange.
However, if you received a damaged or wrong item, we will replace it and shoulder any shipping costs that should incur. Please be advised that Ben & Bart will not be held liable for any damages on product packaging/gift wrapping/paper bag.
All orders are strictly non-refundable.