FAQs

We accept the following modes of payment : Bank Transfer, Gcash, Paypal, LBC, Western Union, and Palawan Express
*payment details will be indicated upon checkout.

Currently, we do not accept cash on delivery on our website but COD is available for selected products on our Shopee, Lazada, and Tiktok stores.

Currently, we only operate online.

Please see the chart below for complete shipping information.

SHIPPING AREA	SHIPPING TIME	SHIPPING METHOD
Metro Manila	1-2 days	Own Rider
Provincial	2-4 days	JRS Express
International	4-8 days	DHL Express

*shipping time excludes weekends and holidays

At checkout, we will provide you with the total shipping fee for your order, which will be based on your order's total weight.
For international shipping, please see shipping rates here.
Once shipped, you will receive the tracking number via email and the courier's tracking website so you can track the status of your shipment.

Shipping Policy

• Please be advised that payment is strictly non-refundable for any shipping delays.

• Shipping time may change without prior notice due to unforeseen circumstances.
• Some areas might be out of JRS' delivery area. For uncovered areas, this will be shipped to the nearest JRS branch for pick-up. We will send a text message in any case that your order falls under this category. 

Processing time varies for each product. Please check the indicated processing time of the item under the product description.

On some occasions where the courier fails to ship your order on the specified delivery date or production has been delayed due to unforeseen circumstances, kindly contact us via our customer service hotlines.
All products are strictly non-refundable for any shipping delays.

To maintain the quality of our products, we do not allow returns or exchange. However, if you received a damaged or wrong item, we will replace it and shoulder any shipping costs that should incur.​ Please be advised that Ben & Bart will not be held liable for any damages on product packaging/gift wrapping/paper bag.
All products are strictly non-refundable.

You may contact us through our social media channels.
Facebook - Ben and Bart
Instagram - @benandbart
You may also reach us via email at shop@benandbart.com or message us via Viber - 0995 887 1331 / 0905 451 6831.